Trendwize – Return & Refund Policy

At Trendwize, we value your trust and strive to provide you with high-quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

  1. Refunds
  • Full refunds are only applicable in cases where the product is defective, damaged during transit, or incorrectly delivered.
  • Customers must raise a refund request within 5 calendar days of delivery, along with clear photos/videos of the issue.
  • Once approved, refunds will be initiated within 3–5 business days and completed within 7 business days via the original payment method.
  1. Exchanges & Store Credit
  • If the product does not fit or you are not fully satisfied with your purchase, you may request an exchange or store credit.
  • Such requests must be raised within 7 calendar days of delivery.
  • The item must be unused, with tags intact, and in its original packaging.
  • A nominal handling charge of ₹100 may apply for exchanges (waived in case of store credit).
  1. Non-Returnable & Final Sale Items

The following items are not eligible for return, refund, or exchange:

  • Products purchased during sale/clearance offers
  • Customized or made-to-order products
  • Personalized items
  • Free gifts or promotional items
  1. How to Initiate a Return/Exchange
  • Email us at support@trendwize.in with your Order ID, a brief description of the issue, and product photos.
  • Our customer support team will respond within 2 business days with the next steps.
  • For returns/exchanges, pickup will be arranged wherever possible. In areas where pickup service is unavailable, customers may be requested to self-ship the product to our address.
  1. Product Care & Responsibility
  • Each product comes with specific care instructions (on the website/product tags).
  • Returns/exchanges will not be accepted for damages caused due to misuse, neglect, or improper care.
  1. Change of Mind
  • Returns due to a simple change of mind are not allowed unless the product qualifies under our exchange/store credit policy.
  1. Policy Updates

Trendwize reserves the right to update or modify this policy at any time. Any changes will be effective immediately once published on this page.